An AI receptionist for med spas and aesthetic clinics

The short answer

Med spa clients ask a lot before they book: what a treatment involves, how long it lasts, what it costs, whether there is downtime. A fone.me agent answers with the words you approve, takes the consultation request, and leaves anything medical to your licensed providers.

What your agent does

• Answers your treatment menu questions, appointment length, aftercare basics and what to expect at a consultation, from the answers you wrote and approved.
• Takes consultation requests with the client's name, the treatment they are interested in and the times that suit them, and offers times if you have connected a calendar.
• Passes anything about suitability, dosing or side effects to your team instead of answering it.
• Replies in the language the client writes in, and sends you a summary with a transcript.

From Instagram to a booking

Many aesthetics clients find a clinic on Instagram or TikTok. Put your fone.me link in your bio and your story highlights, and people can ask your agent their questions there. Connect WhatsApp and the same agent answers those messages too. iMessage is coming soon.

Teach it once

Tell your agent in the chat, or paste a link to your treatment menu. Start with:

• Your treatments, typical prices and how long each appointment takes.
• Booking, deposit and cancellation policies.
• What a first consultation involves.
• What your agent must never answer, and who it should pass it to.

What it is not

Your agent is a receptionist. It does not give medical advice. Teach it to describe your services in words you approve and to leave candidacy and medical questions to your licensed providers.

Questions

Can it book consultations? It takes the consultation request with the treatment and preferred times, and offers times itself if you have connected a calendar.

Will it answer medical questions? Only what you teach it. We recommend teaching it to pass suitability, dosing and side-effect questions to your team.

Does it work on WhatsApp? Yes. Connect WhatsApp and the same agent answers there.

What about calls we miss? With Premium your agent has its own number, and your carrier's call forwarding can send missed calls to it.

What does it cost? Your agent and your first link are free. Premium adds a phone number of its own, calling minutes and more links.

Keep reading

• For salons
• For dental offices and clinics
• En español: recepcionista para clínicas estéticas