An AI receptionist for dental offices, clinics and practices

An AI receptionist for your dental office or clinic: answers calls and WhatsApp about hours and booking, takes a message and sends your team a summary.

The short answer

Reception is busy with the patient in front of them while the phone rings, or it is 7 pm and someone with a cracked tooth wants to know if you can see them tomorrow. A fone.me agent answers the routine questions, takes the appointment request, and your team gets a summary to act on.

What it is for

  • Opening hours, address, parking and how to get there.
  • Which insurance you accept, whether you see children, what to bring to a first visit: you write the answers once.
  • Appointment requests with the patient's name, the times that suit them and the reason for the visit, so your team confirms instead of chasing details.
  • A message for the team, with a name and a number to call back.

What it is not for

It is not a clinician, it is not a replacement for emergency services and it does not give medical advice. Teach your agent to tell anyone with an emergency to call the local emergency number or your on-call line, and to leave questions about treatment to your team. Be careful what you teach it to share: your agent keeps private things private, but you decide what it knows.

How patients reach it

Put your fone.me link on your website, Google Business Profile and appointment reminders: patients can chat with or call your agent from there, at any hour. Connect WhatsApp and the same agent answers there; iMessage is coming soon. With Premium, your agent gets its own number, and your carrier's call forwarding can send the calls nobody picks up to it.

How it works

  • Your agent says it is your assistant and that the call is transcribed.
  • It answers from what you have taught it, in the language the patient writes in, and takes a message when it cannot.
  • Every conversation shows with a transcript, and anyone on your team can take over a chat.

Dentists, physios, optometrists, vets

The same setup works for any small practice where the team juggles patients in the room and a ringing phone. The agent only knows what you teach it, so the answers are your practice's.

Questions

Can it take appointment requests for a dental office? Yes. It takes the request with the patient's name, preferred times and the reason for the visit, and offers times itself if you have connected a calendar. Your team confirms.

Should it handle patient information? Decide what to teach it. A safe start is general information (hours, location, how to book) and taking a message. Check your own rules on health information before you share more.

Does it work after hours? Yes. Patients can reach your agent from your fone.me link and WhatsApp at any time; with Premium, missed calls can be forwarded to it too.

Does it say it is an AI? Yes. It says it is your assistant, and that the call is transcribed.

Can staff step in? Yes. Any chat can be taken over at any time.

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