An AI answering service for contractors, HVAC techs and roofers

An AI answering service for contractors, HVAC techs, electricians and roofers: answers calls and WhatsApp on the job, takes the job details, sends a summary.

The short answer

You are on a roof or under a furnace when the phone rings, and the caller rings the next company if nobody answers. A fone.me agent answers for you, takes down the job, and sends you a summary to call back from.

What callers want to know

  • "Do you cover my area?"
  • "Can someone come out this week?"
  • "Do you charge for an estimate?"
  • "Do you work on this brand?"

What your agent does

  • Answers calls and messages from your fone.me link, WhatsApp and Telegram, from what you have taught it. iMessage is coming soon.
  • Takes the job details you ask for: name, address, what is wrong, photos if they send them, and when suits them. If you have connected a calendar, it can offer times for an estimate.
  • Sends you a summary with a transcript, so you call back knowing the job.
  • Replies in the language the customer writes in.

Set a rule for emergencies

Decide what your agent says when someone reports a burst pipe, no heat in winter or a gas smell. For anything dangerous, teach it to tell the caller to contact emergency services or the utility first, then take the details for you. It follows the rule you give it every time, at 2 am too.

Teach it once

Tell your agent in the chat or paste a link to your website. Start with:

  • Your trades, your service area and your hours.
  • Call-out or estimate fees, if you charge them.
  • What counts as urgent for you, and what to say.
  • The equipment and brands you work on.

How customers reach it

Put your fone.me link on your Google Business Profile, your van and your website. With Premium, your agent gets its own number, and your carrier's call forwarding can send the calls you miss on the job to it.

Questions

Can it book estimates and service calls? It takes the request with the job details, and offers times itself if you have connected a calendar. You confirm.

Does it work on WhatsApp? Yes. Connect WhatsApp and the same agent answers there.

What about calls I miss on the job? With Premium your agent has its own number, and your carrier's call forwarding can send missed calls to it. It answers and sends you the summary.

Will callers know it is an AI? Yes. It says it is your assistant, and that the call is transcribed.

What does it cost? Your agent and your first link are free. Premium adds a phone number of its own, calling minutes and more links.

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